Terms of Service

Welcome to The Rimu Collective! By placing an order with us, you agree to the following terms and policies:

Order Processing:

• All items in our store are made to order. Please note that processing times may vary; some orders may ship out quickly, while others may take longer to craft.

• Upon placing an order, you will receive a confirmation email. We will also send you a notification when your order has been shipped, along with a tracking number.

• Please be aware that our custom mugs typically require 5-14 business days to process before they are shipped. During holiday seasons, processing times may be longer.

Shipping Address:

• The shipping address provided during the order placement is the location where your item will be delivered. It is crucial to ensure the accuracy of this information before confirming your order.

Returns Policy & General Information:

• We do not accept cancellations, returns, exchanges, or offer refunds. However, we will promptly replace your item if it arrives damaged or defective. In such cases, we require a photograph of the damaged product as it was received, still in its packaging, before we can proceed with a refund or replacement.

• Once an order is submitted for production, information cannot be revised. Please double-check all details before placing your order.

• If you encounter any issues or are dissatisfied with your purchase, we kindly request that you reach out to us to resolve the matter before leaving negative feedback.

• Stay informed by regularly checking our announcements for updates. Most of your questions can likely be answered in our Frequently Asked Questions (FAQs) section.

• Our primary aim is to achieve 100% customer satisfaction. Please don't hesitate to contact us with any concerns, and we will do our utmost to address and resolve them to your satisfaction.

Thank you for choosing The Rimu Collective. We appreciate your business and hope you enjoy your custom creations.