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Refund & Return Policy

Returns / Refunds Policy for The Rimu Collective:

Thank you for choosing The Rimu Collective for your custom print-on-demand needs. Please read the following carefully to understand our policies regarding cancellations, returns, and refunds.

1. Cancellations, Returns, Exchanges, and Refunds: Unfortunately, we do not accept cancellations, returns, exchanges, or issue refunds on orders. Each item is made to order and customized according to your specifications. It is crucial to double-check all details, including design, size, and color, before placing your order.

2. Damaged or Defective Items: In the rare event that your item arrives damaged or defective, we are committed to making it right. Please contact us within 7 days of receiving your order and provide clear photos of the damaged item, including the packaging. We will then assess the issue and, if necessary, replace the damaged or defective item at no additional cost.

3. Verification of Information: Once an order is submitted for production, we cannot revise or alter any information. Please ensure that all details, including design, spelling, and product specifications, are accurate and double-checked before placing your order. We are not responsible for any errors in the information provided by the customer.

4. Contact Us: If you have any concerns, questions, or if you believe your item is damaged or defective, please contact our customer support team at rimucollective@shawindustries.org with your order number and a detailed description of the issue.

5. Our Commitment: We take pride in delivering high-quality, custom products, and we are dedicated to ensuring your satisfaction. If you encounter any issues, we encourage you to reach out to us promptly, and we will work diligently to address your concerns.

By placing an order with The Rimu Collective, you acknowledge and agree to the terms outlined in this Return/Refund Policy.

Thank you for choosing The Rimu Collective for your personalized creations.

Sincerely,

The team @ The Rimu Collective

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